Letter received from a thankful mother

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Dear Prospective reSTART Families,

We were desperately in need of help for our son. He was living a life that we were very unfamiliar with, built upon lies and secrets, due to his gaming addiction.  His desire to game drove him to a sad secluded life.  He became very misunderstood when others made attempts to help him.  Psychologists and hospital staffs only filled prescriptions to band-aid our son's addiction problem.  Counselors addressed it to the best of their ability but group therapy with heroin and substance abusers simply diminished the intensity of his addiction.  Our son became more and more depressed and then suicidal.  We had only one place to turn to reSTART his life.

reSTART was the answer to give our son the tools to recover from his gaming addiction.  He was treated with respect and dignity as he was broken to the core to know himself and set new goals and interests. He gained self worth and understanding of how his gaming affected his entire life and those significant to him.  Our son was given the opportunity to flourish in a program set by reSTART.  He learned new skills and past-time activities to replace gaming.  He developed new abilities to initiate activities and learned to self motivate.

The beautiful part of reSTART is that we got our son back - the son we knew before his gaming started five years prior.  We are truly thankful to the staff at reSTART for their professional care for our son in all matters.  The communication via Family Bridge with session reports, photos of outings, notes, and phone calls helped our family throughout the recovery process.  We were never worried about him, but actually daily reassured of his significant progress.  We were given an abundance of information and reading material to understand the steps of his recovery.  The staff helped us with all of our concerns and asked for our input as it was needed throughout his recovery.  We felt a part of the "team" to help with his recovery. We were prepared for his arrival home. We were amazed with the care given specifically to our son and the time spent getting to know him and his personal needs.  Our son has a network of support to continue his recovery plan.  We are proud of him and the progress he made while at reSTART.  He put in a lot of effort and in return, gained a reSTART with his life.



Retart graduate doing well 12 months post treatment

Letter received from a parent of a reSTART graduate 

Received May 13, 2010

I am writing to give the highest recommendation of the extraordinary reSTART program for anyone who is dealing with computer, internet or video gaming addictions. 

Our son went through many forms of treatment in dealing with an addiction to electronic gaming—in his case, World of Warcraft in particular. In every situation (office visits, hospital in-patient programs, wilderness therapy and residential treatment) he worked with people who were sincere, devoted, and insightful, but none of them reached him in the way that Hillarie Cash and Cosette Rae did at reSTART. He worked most closely with Cosette, who is a remarkable and empathetic therapist who also has the great advantage of truly understanding the issue of computer gaming and the nature of internet addictions. She has created an ideal environment for recovery at Heavensfield and I have no hesitation in recommending the reSTART program without any reservations at all.

In her individual work with our son, Cosette was able to identify some underlying social issues and find creative ways of helping him overcome some life-long problems. Of particular value was the way she found people who could tie into our son’s previous activities and interests and get him re-involved with his “real life.”  All of the staff that worked with our son seemed to really connect with him. He really loved being at Heavensfield, and the transformation that occurred during the time he was in the reSTART program was remarkable. He came home with an understanding of his addiction, and of what he had lost over his year of playing World of Warcraft, and a real commitment to re-establishing real-life relationships.

Peter Alexander, Parent

Black Hawk, CO


Follow-up Received 10/6/2010

With the one-year anniversary of Ben's media coverage, I have been contacting a few of the reporters who wrote about him a year ago. It occurred to me that you may still have e-mail addresses from quite a few people, both locally and around the world, who inquired about Ben. If so, I thought you might want to send out the good news that your first patient is still doing well and continues to make progress a year after he left reSTART. Ben has said he'd be happy to talk to any reporters that wanted to do a follow-up story.

Peter Alexander, Parent


"A Parent's Story" Testimonial Part II

This video testimonial is from a parent who enrolled her young adult son into the reSTART Interent Addiction Recovery program. She shares her thoughts and views about her son's recovery and the progress he made here at reSTART. This is part 2 of 3 videos.



"A Parent's Story" Testimonial Part I

This video testimonial is from a parent who enrolled her young adult son into the reSTART Interent Addiction Recovery program. She shares her thoughts and views about her son's recovery and the progress he made here at reSTART.